Shipping policy
SHIPPING POLICY
Last updated: July 2026
Thank you for shopping with Arai Care. We're committed to getting your order to you as quickly and safely as possible.
Order Processing
All orders are processed within 1–3 business days (Monday–Friday, excluding New Zealand public holidays). You'll receive a confirmation email once your order has been placed, and a shipping notification with tracking details once it's on its way.
New Zealand Shipping
We offer standard shipping across New Zealand.
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 2–5 business days | Calculated at checkout |
Delivery times are estimates and may vary depending on your location, particularly for rural addresses. Rural delivery may take an additional 1–3 business days.
Australian Shipping
We ship to Australia via our international shipping service.
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| International Standard | 5–10 business days | Calculated at checkout |
Please note that Australian orders may be subject to customs clearance, which can occasionally cause delays beyond our control.
Customs & Duties (Australia): Orders under AUD $1,000 are generally imported duty-free into Australia under the low-value threshold. Orders above this amount may be subject to GST and import duties, which are the responsibility of the customer.
International Shipping
We ship to 27 countries worldwide. International shipping rates and estimated delivery times are calculated at checkout based on your location.
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| International Standard | 7–21 business days | Calculated at checkout |
International customers are responsible for any customs duties, taxes, or import fees charged by their country. These charges are not included in your order total and are beyond our control.
Order Tracking
Once your order has shipped, you'll receive an email with your tracking number. You can use this to monitor your delivery progress.
Lost or Damaged Orders
If your order arrives damaged or is lost in transit, please contact us within 14 days of the expected delivery date at admin@araicare.com. Please include your order number and photos of any damage so we can resolve the issue promptly.
Incorrect Address
Please ensure your shipping address is correct at the time of ordering. Arai Care is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately at admin@araicare.com and we'll do our best to help before the order is dispatched.
Contact Us
For any shipping enquiries, please reach out to us at: Arai Care Limited 📧 admin@araicare.com